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MyDoctor24 is a secure care platform connecting patients with verified doctors, pharmacies, laboratories, equipment vendors and home-care providers.

Providers complete professional verification and KYC review before verified status is displayed on the platform.

Records remain attached to your account and are shared with a provider only when the care workflow and your consent require it.

Choose a verified doctor, select an available time, confirm the patient and medical history, then review the fee before booking.

Yes. Available consultation types are shown on each doctor profile and may include video, voice, chat or a physical visit.

Open Appointments in your workspace, select the booking and use the reschedule option before the stated cut-off time.

Use a stable connection, allow camera and microphone access, keep relevant medicines or results nearby and join from a private place.

A doctor may issue a certificate after an appropriate consultation and clinical assessment. Certificates are not issued automatically.

After reviewing your needs, a doctor can prepare a referral for a specialist, laboratory or imaging provider and place it in your document vault.

Every issued document includes a reference number and issue details that support verification by an authorised recipient.

The doctor fee and any applicable platform charge are shown before you confirm the appointment.

Receipts are stored under Payments and receipts in the patient workspace and can be downloaded at any time.

Prescription decisions are made by a qualified doctor after reviewing the consultation and your medical history.

A verified pharmacy may propose an eligible substitute, but the patient must approve it before fulfilment.

Eligible prescription-linked medicines can be ordered from verified pharmacies where the service is available.

Use Forgot password on the login page. A secure recovery message will be sent to your verified email address.

The app preserves the current step where possible and provides a clear reconnect message instead of leaving a blank screen.

Yes. Add the person under Family profiles, select them during booking and confirm that you have authority to manage their care.

Yes. Each family member has a distinct profile and care record within the account.