Clear terms for trusted care.

MyDoctor24 provides technology for discovery, booking, communication, payments, records, and service coordination. Independent healthcare providers remain responsible for professional judgement, diagnosis, treatment, prescriptions, fulfilment, and the standard of care they provide.

You must provide accurate information, protect your sign-in credentials, and use the correct account type. A parent or authorised guardian may manage a dependant where legally permitted. Provider access may require identity, licence, qualification, business, or KYC verification.

Users must act lawfully and respectfully.

• Do not impersonate another person, submit misleading medical or verification information, or misuse another person’s records.
• Do not disrupt the service, bypass access controls, scrape protected data, upload harmful content, or use the platform for fraud.
• Attend or cancel bookings responsibly, review displayed fees, and provide information reasonably needed for safe care.

Only appropriately verified providers may perform restricted clinical or fulfilment actions. Provider availability, recommendations, prescriptions, test interpretation, and treatment decisions are not controlled or guaranteed by MyDoctor24.

Prices, platform fees, cancellation terms, refund eligibility, and provider charges should be shown before confirmation. Payment partners may apply their own terms. Suspected billing errors or service disputes should be reported promptly through support.

To the extent permitted by law, MyDoctor24 is not liable for independent clinical decisions, inaccurate information supplied by users or providers, unavoidable service interruption, or indirect loss. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

MyDoctor24 is not an emergency service and does not provide automated diagnosis. For severe symptoms or a life-threatening situation, contact local emergency services or attend an appropriate emergency facility immediately.

We may update these terms when the service or law changes and will provide proportionate notice for material updates. Access may be restricted for safety, fraud, legal, or policy reasons. These terms are governed by the laws of the Federal Republic of Nigeria, subject to mandatory consumer rights.

Questions about these terms, notices, or a dispute can be sent through the contact page. Include the relevant account email or booking reference, but never send passwords, payment PINs, or unnecessary medical information.